Florence StudyOrganizer Help Desk

Search for help articles and chat with our Support team

Login error with single sign-on

Florence Support
Florence Support
  • Updated

For users encountering login issues related to single sign-on (SSO), particularly when error messages like the following appear or are similar:

  • "https://sites.florencehc.com/users/saml/metadata' was not found
  • Unable to find application for spEntityld: 'https://sites.florencehc.com/users/saml/metadata' in environment

The issue is related to the recent domain change of Study Organizer:

To resolve this SSO issue and enable users to access StudyOrganizer through your organization's identity authentication system, please contact your IT department to add the new domain to your SSO SAML configuration.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request